Refund policy

Return and Refund policy

Return & Refund Policy

We hope you love your purchase! However, if you’re not completely satisfied, we offer a 14-day return policy — meaning you have 14 days from the date you receive your order to request a return. You will be charged a $9 shipping fee and a 15% restocking fee deducted from your refund or store credit. You will not be refunded your original shipping charge as shipping was used and is not refundable.

How to Start a Return

To initiate a return, please contact us at gracebrookeandco@gmail.com. Once your return request is approved you will receive, a prepaid return shipping label.

Return Shipping & Restocking Fees
A shipping fee of $9 and a 15% restocking fee will be deducted from your refund or store credit and We’ll provide a prepaid return label for your convenience.

You will also receive:

Detailed instructions on how to send your package.
Please note you are responsible for return packaging supplies, including printing the return label.

Items sent back to us without prior return authorization will not be accepted.

Eligibility for returns

To qualify for a return:

Items must be unworn, unused, and in their original packaging
Tags must remain attached
Items must be free of odors, pet hair, stains, or any signs of wear or anything else that would prevent resale. If item(s) arrive not in original resell able condition, your return may be declined.
You must include the original receipt or proof of purchase
Items must have been purchased directly from our official website.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us within 3 days if:

The item is defective or damaged
You received the wrong item

We’ll evaluate the issue and make it right as quickly as possible. You will not be charged a shipping fee or restocking fee if it’s a mistake!

Grace Brooke and co is not responsible if contacted after three day window.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards
Sale items or items marked as Final Sale
Items purchased using a site wide promotional code

Exchanges

We currently do not offer direct exchanges.
The fastest way to receive a new item is to:

Return your original purchase.
Place a new order once your return is accepted.

Refunds & Store Credit

After we receive and inspect your return, we’ll notify you of approval or denial.

If approved:

You will get a Refund or store credit(your choice) you’ll receive a refund to your original payment method (minus $9 shipping fee and 15% Restocking fee) within 10 business days.
if you choose store credit you will receive a store credit (which may store e gift card) minus $9 shipping fee and 15% restocking fee)

Please note: It may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since approval, please contact us at gracebrookeandco@gmail.com.

Additional Information

All returns are carefully inspected upon arrival.
We reserve the right to decline a return including returns that do not meet our policy requirements (e.g., worn, washed, or damaged items, or those returned after the 14-day window).
Grace Brooke & Co is not responsible for lost or damaged items during return shipping.